Contacts

Contact Us

At SpinGranny, we are committed to providing excellent support and assistance to our valued users. For any inquiries, concerns, or feedback, please feel free to reach out using the contact options below.

Email

For general queries, you can reach our support team via email at [email protected]. We aim to respond to all emails within 24 hours.

Phone

If you prefer to speak with us directly, you can call our support line at (02) 5555 8743. Our dedicated support agents are available to assist you.

Working Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM – 8:00 PM AEST
• Saturday: 10:00 AM – 6:00 PM AEST
• Sunday: Closed

Support Channels

In addition to email and phone support, you can also send us a message through our website’s contact form. Our team will respond promptly to any inquiries.

Callback Requests

If you would like a callback, please provide your name and phone number via email or contact form, and specify your preferred time for a callback. We will do our best to accommodate your request.

Map Directions

For visitors looking to reach us in person, our office is located at:

Live Chat Availability

Please note that we currently do not offer live chat support. However, our email and telephone support are readily accessible.

Escalation Procedure

Should you feel that your issue has not been addressed satisfactorily, please ask for a supervisor during your call or request escalation in your email. We value your feedback and take concerns seriously.

Service Area

SpinGranny primarily operates in Australia and holds a valid casino licence in accordance with the gambling laws of this jurisdiction, ensuring a safe and regulated gaming experience for users.

We only review SpinGranny and are not its official representative.